- It is the passenger's responsibility to obtain all necessary visas and other documents required for travel (visas required by destination countries, transit visas required by countries in which flight transfers are made, etc.). Turkish Airlines takes no responsibility for reminding passengers that these documents are required or for checking that passengers have these documents.
- Credit card used for the payment (if it is a virtual card, please have the related credit card with you) and an identification card (Passport , driving license, personal identity card , marriage certificate) that belongs to the credit card holder must be presented at thy check-in counter. All the passengers within a single booking must apply to check-in counter at the sametime. Individual applications will not be accepted. If the credit card holder is not the passenger, credit card holder must be present with the passenger(s) at the check-in counter with his/her credit card (used for the payment) and his/her valid identification card. (If it is a virtual card, please have the related credit card with you).
- For the attention of our passengers who encounter a prompt regarding the presentation of their credit cards and approve this prompt: Please note that you will be requested to present your credit card and a valid identification card (passport, personal identification card, driving license or marriage certificate) to Turkish Airlines Sales Offices or check-in counters before the flight. You will also be requested to present your credit card if you want to modify, cancel or return your ticket.
If you did not encounter any prompts regarding the presentation of your credit card during your transaction, you will not be requested to present your credit card. This procedure will also not be necessary for tickets purchased with 3D Secure approval.
- For rebooking,rerouting,cancellation/refund please apply to Turkish Airlines sales offices with the credit card used for the payment (if it is a virtual card, please have the related credit card with you) and a picture identification card ( passport , driving license, personal identity card , marriage certificate ). Otherwise your request will not be accepted.
- Please, insert the credit card which you used for the payment for Self Check-in. If the credit card holder is not the passenger and/or if it is a virtual card it is impossible to use Self Check-in.
- Aircraft type may be changed for operational reasons.
- Duplicated Reservation/Booking: All reservations made either via THY web site or other sales channels are controlled by THY systems automatically. According to the reservation rules, if reservations are determined as duplicated reservations, only one of your reservations will be kept and the rest of them will be cancelled without giving any information. Please make sure not to make duplicated reservation.
- For international flights, it is recommended to arrive at airport 2(two) hours before the scheduled departure time of your flight. For domestic flights this duration is 1(one) hour.
The Latest Time to Collect the Boarding Pass: For domestic flights: 45 minutes before the scheduled departure time of your flight. For international flights: 60 minutes before the scheduled departure time of your flight.
It is the passenger's responsibility to obtain all necessary visas and other documents required for travel (visas required by destination countries, transit visas required by countries in which flight transfers are made, etc.). Turkish Airlines takes no responsibility for reminding passengers that these documents are required or for checking that passengers have these documents.
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